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Braze Implementation Engineer

  • London
  • Data
  • Full time
  • R-0001892

Description

We're all here for a reason.

Dojo exists to empower businesses to thrive in the experience economy. In an increasingly digital world, we harness technology to create tools that turn transactions into meaningful relationships.
 

Here, we go home each day knowing we've made a difference —our 5-star Trustpilot rating tells us that! 🤗

We lead the way with a product that reaches millions of people daily. No really, that's how many transactions we process a day—and we do it in 1.7 seconds. ⚡

We make bold moves to shape an industry where disruption is long overdue —driven by an industry-leading NPS score of 57+.  💪

We do it for our customers, their customers and each other. And crucially, we do it for ourselves. To solve problems and make tomorrow better than today.
 

Everyone at Dojo is here for a reason—every single brilliant one of them. Curious, relentless and customer-obsessed, we're united by our shared ambition to help businesses do more. It’s what gets us up in the morning. Well, that, and our in-house baristas. 

So, if you’re ready to jump in feet first to an ever-evolving business and embrace the candour it takes to develop, we can’t wait to see what you could achieve here.

The role

As a Braze Implementation Engineer within the Platform tribe, you’ll be the product owner for Braze across Dojo working with Marketing, Sales, Product and Data to scope and deliver initiatives that drive customer acquisition, product adoption and customer loyalty.
 

Dojo empowers businesses to thrive in the experience economy and we're currently growing at a faster rate than the banks, handling over £20billion in card transactions each year. That’s why we need to develop automated communications to help our business scale. You will work along every aspect of the customer journey to build highly targeted and personalised automated communications in Braze that enhance the customer experience. 

We are at the early stages of a migration to Braze and are looking for someone that embodies our Dojo values, ready to bring their experience to this greenfield area. A strong understanding of the wider Marketing technology and data stack is key to success in this role.
 

What you’ll do

  • Set the long-term vision for customer relationship management and automated marketing, developing a strategy and roadmap to deliver the vision

  • Collaborate with leadership and stakeholders from across the business to identify new opportunities for Braze to reduce costs and improve efficiencies

  • Develop and execute ad-hoc and automated email marketing and support campaigns

  • Work with the Marketing Analytics team to analyse the effectiveness of campaigns and impact on end-to-end customer experience, delivering reports and insights to campaign owners. Often the sources and outputs of the data are atypical so you’ll need to be resourceful to craft creative solutions.

  • Train and up-skill the Marketing team, develop governance and use best practice methods and templates to ensure successful delivery of campaigns

  • Keep our processes and platforms up-to-date with marketing automation best practices

  • Own the relationship with Braze, ensuring contractual requirements are aligned to our technical strategy

  • Develop new templates and assets in line with our brand guidelines in HTML and CSS

  • Develop advanced workflows pulling JSON from external APIs using Connected Content with conditional formatting in Liquid

  • Work closely with our Data Integrations team to ensure customer profiles are enriched to drive truly personalised campaigns

  • Conduct multivariate and A/B testing

You have

  • Demonstrable experience in Braze administration

  • A growth mindset that gives you focus on optimisation and efficiency across tools and processes

  • Deep experience in marketing tech implementation, especially across CRM and digital 

  • Experience in managing technical and commercial stakeholders; strong project management skills 

  • Ability to pivot quickly and make decisions based on changing needs in a fast-paced environment

  • A strategic mindset that can see beyond the day-to-day to help the business achieve long-term sales and support goals

  • Comfortable with working to tight deadlines and strong attention to detail

  • Excellent interpersonal, communication and project management skills, with the ability to prioritise tasks across multiple projects 

  • Knowledge of GDPR, PECR and other relevant privacy regulations

Benefits:

Growth - satisfy your thirst for knowledge and development with our dedicated L&D team and Culture Amp.
Network - get together with social clubs, annual celebrations, Mobfit cook-a-longs, social slack channels and more.
Mind - keep your head in check with our employee assistance programme, mental health champions and Spill.
Health - look after yourself with Vitality health insurance, free eye tests and a whole host of onsite fitness classes.
Security - have a little peace of mind with life insurance, enhanced maternity & parental leave and a salary sacrifice pension plan.
Pocket - cut your costs with season ticket and parking loans, cycle to work scheme and a whole host of retail discounts.

Diversity & Inclusion

 

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward.  We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.

 

For Recruitment Agencies

 

We do not accept unsolicited CV, biography and/or other candidate material received from any third-party recruitment agency or organisation under any circumstances without the prior written approval of a member of our Talent Acquisition team.

Please do not contact us with unsolicited submissions as they will not be recognised by us for the purposes of 'ownership' of any candidate.