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Engineering Team Lead - Platform

  • London
  • Technology
  • Full time
  • R-0002191

Description

Born on the steps of a Vegas hotel, we were always going to be troublemakers. We started from one belief: that small businesses deserved better. 

Paymentsense Ltd was founded in 2009. 

With financial success, an impressive trophy cabinet (The Sunday Times Tech Track, Inc 5000, Great Places To Work to name a few) and a culture to be proud of, we knew we had built something great. In 2019, with 85,000 customers while steadily onboarding 2,500 more each month, we knew our customers could be happier, so we ripped up the rule book. To become genuinely customer-first in our culture and thinking, we identified all our customers' pain points and created 'The Wall of Pain'. That's when we knew that to offer the best solutions, we needed to build a new product. 

Enter, Dojo.

Dojo represents an enormous organisational shift; we had to restructure how we thought and did things. In a year since we officially launched Dojo, we've welcomed over 20,000 new customers, 500 new team members and called two brand new offices home. We've evolved into a dynamic, product-led business creating our own payments products, integrated card machines and transaction monitoring app. Here, we go home each day knowing we've made a difference —our industry-leading NPS score and 5-star Trustpilot rating tells us that! 

At Dojo, we are curious, relentless and customer-obsessed. Our ambition is much greater than getting business owners paid. We're turning transactions into meaningful relationships with a set of tools and technology designed to empower businesses to thrive in the experience economy.

Enabled by technology, but powered by people.

As we enter our next growth phase and embark on another exciting shift towards a B2B2C model following the acquisition of queue-management system and consumer app, Walkup, we have a lot of work to do. Over the next year, the business will transform again as we steady the ship for multinational growth and product diversification. We're looking for people who can enhance our agility, ambition and risk-taking mentality while turning us into a well-oiled machine that's well-positioned to shape the experience economy.

The Role

Platform Engineering's mission in Dojo is to make it fast and easy to build and support products that are secure and reliable. We focus on increasing the business delivery velocity, by providing tooling, services and infrastructure to empower Dojo to scale as an organisation. Ultimately, we’re enabling over 200 engineers to bring high quality products to production in a quick, scalable and secure manner. You’ll be creating the foundations for our Engineering Tribes success, where high performing teams can excel due to your groundwork, foresight and innovation.

 

Who we are looking for… 

We are looking for someone who takes pride & ownership in what they build, being able to voice their opinion and share their expertise, but also listen and make the correct decision. You shouldn’t be afraid to celebrate successes, admit mistakes, turn to others for help, whilst always maintaining a sense of honesty and humility. You should be looking to improve each day, caring about the tech, architecture, and people they interact with, understanding both the small details and the big picture in everything we do. Finally, you should be able to coach, mentor, and inspire those around you, embedding excellence, a sense of safety, and a desire to succeed in their teams, ensuring these values are adhered to at all levels.

 

What you will do…

  • Manage a single squad within Platform Engineering, encouraging appropriate levels of consistency while supporting team autonomy.

  • Partner closely with product managers, heads of department and technical leads, enabling high-performing teams to produce high-impact, high-quality work.

  • Foster an environment where problems can be shared, understood and resolved, always keeping the customer at the heart of decision making.

  • Be a champion for engineering best practices, keeping security, scalability, observability, reliability and efficiency improvements in mind at all times.

  • Collaborate with other engineering leads, platform leads and architects to highlight the work the teams are producing, promoting knowledge sharing across the business.

  • Understand the roadmap, proactively address hiring issues with the team and making sure organisational priorities are aligned with the issues being resolved.

  • Mentor and coach your direct reports, working in tandem with agile coaches to enable continual improvement in our technology leaders.

 

What you will bring…

  • A strong technical background, previously working as an engineer at a senior level within modern tech environments

  • A deep understanding of modern software development in an Agile environment.

  • The ability to understand, discuss, and drive decisions on topics such as cloud infrastructure, architecture, APIs, message streaming platforms and event-driven design.

  • Experience managing or mentoring high-performing engineers or teams of engineers.

  • Strong relationship-building skills, employing empathy, respect and acceptance for people with different backgrounds and opinions.

  • Comfort with frequent context shifting and juggling multiple concerns at once.

  • An attitude of leading by example, consistently demonstrating and promoting the values we expect from every member of the engineering team.

What Tech we use…

  • Golang is the heart of our Platform tooling

  • .NET is what the vast majority of our squads develop on

  • GCP is our cloud provider of choice (we use Terraform to provision our infrastructure)

  • Github Actions and ArgoCD are embedded on our DevOps CI/CD tooling backbone

  • Kubernetes as our workload orchestration system

  • Helm is our package manager in Kubernetes

  • Prometheus and Grafana to monitor it all!

  • Istio is our Service Mesh

  • GCP PubSub and EventStore for event driven messaging support

  • GCP Spanner for most persistent data storage

  • Nice to have: Experience with Tyk, Pulumi, Open Policy Agent and Argo Rollouts.

Benefits:

On top of a top quartile salary that reflects your skills and the markets we operate in, we've built a benefits package to show you how much we care about:

  • Your growth with our ever-growing talent and leadership development offer and regular feedback through CultureAmp and Trust Cycles. 

  • Creating connections with our social clubs, communities, celebrations, social channels and more.

  • Looking after your mind with support from our Employee Assistance Programme, access to Spill therapists and our mental health champions. 

  • Doing wellbeing properly with Vitality Health Insurance, free eye tests – plus, get those endorphins flowing with on-site fitness classes including yoga, boxing and HIIT. 

  • Protecting you and yours with Group life assurance, our salary sacrifice pension plan and 26 weeks full pay maternity and 10 weeks full pay for secondary carers after a year’s service

  • Helping you give back with Payroll Giving (donate to a cause or charity of your choice, tax-free!) and a whole host of fundraising events for charities chosen by our employees

  • Giving you the extras with up to 30 days holiday, a dog-friendly office, cycle to work scheme, season ticket loans and Dojo perks our platform with plenty of tasty hospitality and retail discounts.

Diversity & Inclusion

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward.  We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.

 

Working From Home?

More and more, people are talking about going back to the workplace and the new normal. At Dojo, we’re thinking of it as a Better Normal. That means offering our Dojo-ers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their roles.

We’re also aware there are times when working together in person is the best way to get things done. Our founders and executive team hold a fundamental belief that social connection creates innovation. We’re very proud of our incredible connective spaces, which have been designed with collaboration front of mind —and they're dog-friendly so you can bring your best friend! Our London office recently won gold for Interior Design at the London Design Awards and we’re looking forward to emulating that success in our new Bristol and Hull offices too. We expect our Dojo-ers to connect in their hubs (that’s what we call our offices). That said, there’s no one-size-fits-all solution, so we expect all Dojo-ers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Dojo, our Talent Acquisition Team is happy to answer any questions.
 

Once you apply, your application will be reviewed by a committee of employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info? Check out our careers page: https://dojo.careers
 

For Recruitment Agencies

We do not accept unsolicited CV, biography and/or other candidate material received from any third-party recruitment agency or organisation under any circumstances without the prior written approval of a member of our Talent Acquisition team.

Please do not contact us with unsolicited submissions as they will not be recognised by us for the purposes of 'ownership' of any candidate.