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Customer Service Advisor

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

C ustomer Service in Hull 

You’ll be working for Dojo on the Paymentsense product, our original offering with over 55,000 customers and the engine that drives our business. Customers are the most crucial part of our business. They come first in everything we do. Every conversation you have with a customer is important to the whole team. When you identify a problem, everyone wants to fix it. You're the frontline, the face of the company, the person with the most significant insights into what it's like to use Paymentsense.

You're helping business owners, genuinely passionate people, get paid. You're a protector, advisor, problem-solver and supporter. You're a champion. And you'll be handsomely rewarded as such, with pay that reflects the impact and the trust to hold us accountable and keep us on track.

The Role

We’re looking for passionate and engaging Customer Service Advisors to play a key role in ensuring our customers love us. You will go above and beyond to make payments painless, security simple and compliance easy for our customers. Ensuring we deliver an outstanding customer experience on every occasion, to every customer.

This may sound simple but you will have to deal with complex financial situations, multiple systems, manage business partners, whilst delivering exceptional technical support and world-class customer service. This is not your normal Customer Service role.

Working 37.5 hours per week, you will be allocated a shift pattern with hours ranging between 8:30am and 6 pm Monday - Friday. We want the best talent so we reward our Customer Service Advisors with a £24,220 salary per year, plus the opportunity to earn up to £3,000/year bonus based on individual performance.

You will start as part of a training group on Monday 9th January.

What you will do… 

  • Deliver an outstanding customer service experience, to every customer, every time. 

  • Communicate effectively across inbound phone contact and email, managing and maintaining B2B relationships.

  • Work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business.

  • Utilise several in-house and external systems.

  • Continue to improve on what we do, providing constructive feedback and contributing to process improvements. 

What you will bring…

  • You could have a background in retail, hospitality or customer support - what’s most important is customer obsession, adaptability and a drive to grow with us as we do.

  • An exceptional team player, you’ll be able to naturally build strong relationships.

  • Proactive and positive attitude with the ability to problem solve.

  • A real desire to be the best and offer market leading service.

  • Outstanding communication skills, with the ability to build instant customer rapport.

  • Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.

  • Ability to multi-task using several IT systems simultaneously.

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers

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