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Insight Analyst - Risk

  • London
  • Data
  • Full time
  • R-0002374

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Role

This is your chance to join embed within one of our tribes to take their data-driven decision making to the next level. You will be the in-house expert on all things data - from gathering business requirements & problem statements to proactively driving solutions by taking stakeholders on a data-backed decision making journey.

If you’re the kind of person who loves to sit in the sweet spot of harnessing the power of data and technology, delivering rigorous scientific insights and having a direct impact on the digital landscape - this is the role for you. 

What will you do…

  • Being customer-first is our primary ethos and you’ll be at the vanguard of this. Bringing our customers to life through data wherever decisions are being made, whether it’s participating in product refinements, working with our functional experts or presenting to our executive team.

  • You will own stakeholder relationships and deliver game-changing insights that drive the conversation and tribe objectives.

  • Collaborate with interdisciplinary teams to define, refine, and measure KPIs which contribute to the company mission - To Empower the Experience Economy.

  • Craft powerful visualisations and dashboards in Looker that tell a story and empower stakeholders to self-serve with actionable insights so that we scale effectively. 

  • As you acquire an in-depth understanding of one or more areas of the business, you’ll act as an expert mentor and develop and lead training and workshops to raise the standards of our utilisation of data across the company. Improve performance outcomes through the use of data and technology. You’ll be raising the bar. 


What you will bring…

  • You have an understanding of predictive and prescriptive analytical concepts whilst being solutions-oriented with the vision to anticipate how inefficient processes might become problematic at scale.

  • You’ll have the willingness to roll sleeves up - equally happy when building a hacky spreadsheet or state of the art Looker dashboard - and the foresight to know which one is appropriate.

  • Ability to work cross-functionally in an embedded framework. You have the expertise with technology and experience of solving product problems working alongside other experts from different domains.

  • You care about impact and are constantly seeking the necessary conversations to ensure that you are doing the right data analysis at the right time. You see your job as making a positive business impact, not completing tasks.

  • You’ve got experience with data wrangling/manipulation techniques and comfortable writing SQL queries to surface the data you need. You understand the concepts of data governance and stewardship, ensuring our sales and operations teams have access to useful and accurate data. 

Our Technology Stack…

BigQuery / Snowflake

Scripting language: Python/R

DBT

Segment & Snowplow 

Looker

Google Suite

 
 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers

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