Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here .
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
The People Operations Manager will be responsible for all day-to-day operational HR activity for our people (approx 1000 working across our offices).. You’ll report into the Director of People Operations, with line management responsibility for a People Operations Specialist and People Advisor.
Your overall goal?
Lead on creating and delivering people processes which delight our people. You’ll focus on ensuring we provide an efficient people operations service whilst mitigating risk.
You’ll always adopt a people-centric approach. Our people are our customers and so, we should always be adding value at every step of their journey with us. At Dojo, we constantly iterate - listening closely to our customers and making improvements based on their feedback, that’s no different with our people internally.
What you will do...
Lead and continuously improve all people operation processes (such as data ownership, hiring, preboarding, onboarding, probation reviews, key milestone moments and offboarding) to ensure an amazing people experience, suggest automation where needed
Own and improve the HRIS processes on Workday end to end - working in close partnership with our People Systems Manager
Ensure highest level of accuracy in our systems and delivery
Lead and develop our People Operations members
Work in partnership with the Senior People Relations Manager to maintain and build people team policies and processes, as well as the other People Centre of Excellences on projects as needed (Talent Acquisition, Talent Development and People Partnering)
Ensure overall compliance from a people perspective (for example ensuring all necessary pre-employment checks are completed and up to date, right to work documents, CEST assessments, ensure we comply with all GDPR regulations etc.)
Listen closely to employees and managers, gathering feedback about People processes and their effectiveness and regularly update on key people operational data to People Partners (e.g. exit interview and new starter feedback, turnover)
Proactively identify opportunities for process improvement and work with other departments to design and implement enhancements e.g. in the way we onboard or offboard people (e.g. ticketing system for HR queries, designing a new employee handbook, revamping our anniversary gifts)
Work closely with Payroll, People Partners and Talent Acquisition teams to continuously improve speed and efficiency of employment administration
As we expand internationally, ensure all new countries have the necessary processes in place and support the People Partners in creation of any that are missing
What you will bring...
Experience from effective and people centric people operations in a fast moving business
Customer obsession and a relentless drive to improve things for our people
Attention to detail with quick execution. We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
An empathetic, people-first approach
A practical ‘hands on’ approach and happy to roll up your sleeves
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed .
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers .