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Product Manager

  • London
  • Product
  • Full time
  • R-0002468

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Consumer Tribe 

Our tribe exists to create a world where you can access the experience economy anywhere, anytime, and we want to change the way you, your friends and family go out forever.

The role

As a Product Manager you will lead a squad to success building products and functionality to acquire and retain consumers for our restaurant queueing and booking app. 

Our tribe has ambitious goals which will rely on you to bridge the gap between product strategy and development. You’ll become deeply focused on crafting and delivering solutions that tackle the most critical problems we need to solve. You’ll work closely with our Head of Product and the rest of the tribe -  absorbing context on our mission, strategy and customer’s pains to launch solutions into our users hands as fast as possible. 

 

 What you will do…

  • Work in a cross functional squad spanning engineering, design, & analytics to deliver solutions in line with the squad’s product strategy. 

  • Contribute to vision setting, then maintain and communicate the roadmap across the tribe

  • Manage and prioritise the product backlog, translating product requirements into actionable value chunks that the squad can work to implement.

  • Own, maintain, develop and enhance product KPIs, metrics and success criteria. Work with the tribe and your squad to define objectives and key results which will contribute to the tribe's mission.

  • Contribute passion and enthusiasm for the product and customers. This means understanding and sharing the customers needs so that the teams are able and inspired to help;

  • Make sure that your team is constantly doing the right things, and has a healthy balance of innovation, reducing technical debt and providing maintenance and support.

 

We are looking for people who...

  • Have experience of working in a consumer facing startup or scale up. You should be able to demonstrate that you can thrive in an environment which is fast moving and sometimes ambiguous, up for solving problems and getting your hands dirty;

  • Are customer obsessed and know when to draw upon the right tools, with the right level of detail, to understand and validate customer problems. 

  • Have the confidence to challenge others and engage in healthy debate .

  • Can balance product pragmatism against purism, confidence to make the right call on the level of discovery, experimentation and measurement needed when launching solutions to customers.

  • Love working with engineering teams, explaining the ‘why’ and working with them to define the ‘how’

  • Use data to make decisions and can build strategies around collecting and measuring metrics that reflect the success (or failure) of initiatives

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers

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