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Marketing Delivery Manager

  • London
  • Full time
  • R-0002494

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The role

Dojo is about to embark on its next major growth moment with the launch of multiple international markets in 2023. Our new Marketing Delivery Manager will have the opportunity to build and embed our localisation approach from the ground up, working closely with our dedicated International Tribe and Marketing department. 

Reporting to Dojo’s Director of Communications, you will be key to the development of all external campaigns and assets, ensuring that content is not just translated, but feels native to each market. The scope is broad, so to be successful you’ll need to bring strong communication and collaboration skills to ensure efficient and quality delivery of all Dojo touchpoints including sales and service materials, brand campaigns, product interface, websites, and more. 

Not only will you play a vital role in the launch of new markets, but also in the ongoing success of those markets. You’ll work with many teams across Dojo to release new features, attract top-quality candidates, drive sales and deliver a world-class support experience. 

What you will do… 

  • Work closely with International Product Marketing to develop a localisation strategy that supports immediate market launches and long-term international expansion goals 

  • Project manage the localisation of all digital and print marketing content, working alongside marketing, creative, product, engineering, external suppliers, and global offices. 

  • Audit existing workflows to identify opportunities to improve marketing efficiency and the localisation pipeline without compromising quality or consistency

  • Source, manage and advocate the use of translation tools and technology to optimise processes and speed of delivery

  • Create detailed briefs for internal creative teams and agencies, ensuring on-time delivery of activities

  • Establish high-quality localisation standards and evangelise best practices 

  • Define key metrics to measure localisation quality and impact, and use data to drive improvements 

  • Act as a custodian of external collateral, delivering continuous improvement and compliance with brand guidelines and business policies

What will you bring…

  • Experience in a translation, localisation, or project management role

  • A solid understanding of localisation and marketing delivery best practices 

  • Experience using localisation and project management technologies with proven ability to optimise internal processes 

  • Experience working in product organisations with multiple international markets 

  • Experience in an agile and fast-paced environment with an ability to juggle multiple priorities while remaining details-focused

  • Data-led in decision-making and able to clearly demonstrate improvements in performance

  • Highly collaborative, and can adapt communication and engagement style to effectively work with a variety of internal and external stakeholders

  • Experience working in the early stages of international expansion with the introduction of new localisation processes 

  • A hunger for continuous improvement, maintaining a solutions-focused mindset in ambiguous or challenging situations

  • Desired: French, Spanish or German speaker 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers

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