Skip to main content

Salesforce Consultant

  • London
  • Technology
  • Full time
  • R-0002538

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Dojo is looking for a Salesforce Consultant/Developer to join our Growth Team in our London office.

You’ll work primarily in our Growth Tribe, who’re responsible for driving sustainable acquisition of new Dojo customers. Salesforce is a new platform for Dojo; you’ll be a critical conduit between Dojo’s internal users in Commercial, Sales, and Marketing and our technical implementation teams in Product, Engineering, and Data. The system will be yours to own.

As part of your role, you will:

  •  Own, develop and maintain our Salesforce and Pardot tooling (supporting over 500+ users). 
     

  • Manage all user access:

    • Salesforce and Pardot roles, profiles, sharing rules, workflows, and groups.

    • Distribution of Salesforce Scheduler licences. 

    • Assign seats to our Payments Consultants to have access to SFDC.
       

  • Advise and support the internal users of Salesforce and Pardot solutions: 

    • Set best practice.

    • Drive training and knowledge sharing across the organisation.

    • Facilitate workshops, awareness-raising and training activities.

    • Communicate effectively with users across inbound and outbound calls, emails and more.
       

  • Ensure optimal performance of SFDC systems and products:

    • Deeply understand our Salesforce and Pardot configuration and customisations, as well as how these interface with our other internal systems, acting as the subject matter expert on its capabilities and potential.

    • Evaluate and install new SFDC releases as required.

    • Identify problems, solutions and requirements within our Salesforce platform and stakeholder groups. Analyse and translate the needs of internal users (implementation projects, improvements, support). 

    • Create, import, manage, clean, and organise all data, Analysing and correcting errors.

    • Perform mass data loading (extract, transform and load) and database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

    • Bring expertise on the technical aspects including data model and architecture choices to allow a scalable solution (knowing tooling limitations as the API, CPU, limits rate, impact on pre-processing in Looker - our BI tool).

  • Document processes, including error reports and changes to field history tables.

  • Work with our analytics team to build reporting dashboards.

  • Mentor and up-skill fellow team members in the Growth Team, and be on hand to pick up Sales Support tasks from the rest of the team as required 

We are a match if you have...

  • Experience as a Salesforce Consultant/Developer, ideally in an international and sales-heavy B2B environment.

  • Experience working with Sales and Marketing teams. Familiarity with partnership models is a big plus.

  • Strong knowledge of Salesforce architectural structures and dashboards creation; Looker experience is a big plus. 

  • Solid experience of configuring and developing Salesforce modules such as Sales, CX, and Marketing, building custom apps and objects.

  • Previous experience in Salesforce implementations and deployments, end-user training and data integrations.

  • Successful track record operating, partnering with and influencing stakeholders.

  • Great organisation skills (prioritisation of tasks, agile ways of working) and previous experience leading end-to-end projects, from requirements gathering, recommendation of  Salesforce features and proposing a clear roadmap.

  • Strong research, reporting and analytical skills, ensuring data hygiene and integrity.

  • Thirst for knowledge, self-motivated mindset and ability to solve unstructured problems where ownership is unclear.

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers

#LI-Hybrid