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Training Consultant

  • Bristol
  • Operations
  • Full time
  • R-0002723

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here . 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Role

You’ll build and deliver first class training to our award winning customer service teams across our Bristol and Hull sites. Our mission is to create the best contact centre learning experience for our people. You’ll have real autonomy to own learning projects, working with stakeholders and Subject Matter Experts across Operations to deliver solutions that have impact. 

What you will do...

  • Deliver and develop effective and engaging learning solutions, such as new product releases, performance improvement, technical/soft skills and the customer service onboarding programme

  • Take ownership of learning projects to deliver impactful and measurable change across the Operations department 

  • Work with the Training & Quality Manager and stakeholders to identify and scope learning needs

  • Contribute to maintenance of training records, learning content and assets for the customer service training offering

  • Utilise our Learning Skills Platform to encourage a culture of self-directed and holistic learning (70-20-10)

  • Conduct ongoing evaluation of learning interventions and use this to inform future solutions

  • Collaborate with the digital design team to deliver a blended learning portfolio

  • Act as an ambassador for Talent Development best practice

What you will bring...

  • A solid background in Learning and Development with experience of the full learning cycle

  • Strong project management skills, with the ability to manage your workload, priorities and stakeholders 

  • Outstanding facilitation skills, able to flex your approach for different learning styles and content types 

  • A naturally strong communicator and collaborator, you’ll build positive working relationships with those around you 

  • Creativity in your approach to problem solving

  • A passion for learning, seeking opportunities to develop and innovate

  • Exposure to a contact centre/customer service focused environment is desirable but not essential

  • A relevant professional qualification, for example CIPD, would be beneficial but not essential 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed . 

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers . 

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