Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here .
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
We’re looking for a Marketing Campaigns Executive to join the Communications Team within Dojo’s Marketing’s Department. The Communications team works across a variety of channels to drive credibility, loyalty and advocacy between Dojo and our customers. Working alongside our Senior Marketing Campaigns Manager, you’ll be working on a variety of CRM campaigns and strategies to drive adoption of Dojo’s range of industry-leading payment products and features. Driving customer and commercial goals will be key measures of your success.
What you will do…
Executive on the Marketing Campaigns strategy by working with various teams, including, data, technology and commercial to deliver business objectives.
Develop and execute ad-hoc and automated marketing campaigns that achieve growth and uplift across key product, advocacy and retention metrics
Work using our communications platform, Braze, to deliver multi-channel campaigns including Email & App communications. Additionally you’ll work alongside other sales & marketing teams to deliver end to end campaign success.
With a customer-first mindset, you’ll develop a deep understanding of our customer lifecycle and create campaigns based on quantitative and qualitative customer insight
Work closely across our Product and Experimentation teams to innovate and investigate new growth opportunities. Test your theories, and if it works, make it a permanent part of our business strategy.
Work in partnership with our data teams to design campaign experimentation, segmentation and measurement models, and embed a continuous improvement culture across all marketing activities
Analyse campaign effectiveness, deliver reports and insights to product owners, and manage the repository of learnings and outcomes from each campaign
Manage expectations & drive deliverables, including creative delivery, for each campaign, ensuring that all key stakeholders contribute to the development of a campaign and agree to timings/deadlines.
Keep up-to-date with the latest marketing and automation strategies and be the advocate for best practices across the organisation
What you will bring...
A background in delivering engaging campaigns that influence customer behaviour
An ability to work with multiple stakeholders to deliver on campaign strategy focusing on both short and long term deliverables
Desire to use learnings to continuously improve performance both across campaigns and within your role
Willingness to learn and expand into role
Experience working within CRM systems to deliver multi channel customer campaigns
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed .
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers .