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Senior Partner Development Manager - Italian Speaker

  • London
  • Commercial
  • Full time
  • R-0002745


We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Role

We have an opportunity for an ambitious and commercially minded Partnership team in driving our international expansion to Italy. Our department  offers integrated card processing solutions to SMEs through referral partnerships with business software providers. Our partners include a diverse range of software providers, from hospitality and retail EPOS to healthcare practice management software and beyond.

You will be integral to the fastest growing part of our business in a key role focused on developing and growing revenue-generating partnerships

What you will do…

  • Nurture and develop relationships with new channel + software partners in Italy

  • Manage the onboarding, sales, contract and development process for new tech/ channel partners

  • Create rapport with key decision makers and influencers across all levels of your assigned partners, including executive, sales, operations, and support staff.

  • Manage and Influence partners to adopt best practice to maximise customer adoption of Dojo products and services.

  • Complete regular business reviews with partners to set goals, identify actions and track progress towards mutually agreed objectives.

  • Design and execute Joint Business Plans for key partners in your portfolio.

  • Forecast and reports on partner performance (including applications and campaign results) on a monthly basis. 

  • Train partner sales staff to develop an effective approach to lead generation, using feedback from the sales team to identify opportunities for improvement.

  • Innovate to maximise partner lead volume, conversion, and revenue generation. 

  • Collaborate with Partner Support to deliver consistent and reliable operational support for partners.

  • Develop and maintain a thorough understanding of Dojo products and services as they evolve, while ensuring partners also stay up-to-date.

  • Contribute creative and innovative ideas for driving partnership growth and business improvement

  • Ensure partners understand processes and systems

  • Act as the interface between partners and Dojo commercial teams in Italy

What you will bring...

  • 5+ years strategic account and/or payments partner management experience (preferably within the payments industry in Italy + Europe)

  • Fluent Italian + English verbal and written communication skills

  • Well-developed commercial acumen

  • Self-motivation and ability to work on own initiative as well as part of a team 

  • Ability to influence business decisions + manage negotiations

  • Ability to adapt your approach to various audiences, from c-level executives to support staff 

  • Thrive as part of a target-driven, high-performance, high-expectations team

  • Ability to work in a fast-paced, multi-task environment

  • Excellent time-management skills with the ability to meet deadlines

  • Proven ability of critical thinking, using logic and reason

  • Demonstrated proactive troubleshooting, listening and problem solving skills

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at