Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The role

As a Senior Engineer - Martech Engineer you’ll be the first to own the marketing technology stack and work closely with Marketing, Sales, Product and Data to scope and deliver initiatives that drive customer acquisition, product adoption and customer loyalty. With a strong understanding of marketing technology and best practices you’ll help turn business requirements into reality, so all teams have the infrastructure and insight they need to continuously improve sales and customer experience. You will be working with the Engineering Manager, Growth Marketing Director and Data Science Manager.

Marketing automation - Card payments can be a complicated business, that’s why we need to develop automated communications to help our business scale. You will work along every aspect of the customer journey to build highly targeted and personalised automated communications that enhance the customer experience.

Online tracking - For our Marketing team to be as effective as possible, we need to understand who visits our digital platforms and what they do once they’re there. You’ll help implement tracking, online support, and analytics tools across these sites to improve our customer segmentation and personalisation strategies.

Technology optimisation - We use a variety of tools and systems across our business. You will work closely with Product and Data teams to identify opportunities to integrate and optimise these platforms to create efficiencies for our employees and our customers.

What you’ll do:

Develop the strategy around the marketing data architecture and be the owner of all of the tools within the ecosystem. Be accountable for the efficiency and effectiveness of the architecture, owning all of the connectivity and vendor relationships.
Set the long-term vision for customer relationship management and automated marketing, developing a strategy and roadmap to deliver the vision
Work with the analytics team to develop a robust tracking landscape for our marketing activity across our websites, acquisition channels, and partners
Collaborate with leadership and stakeholders from across the business to identify new opportunities for marketing technology to reduce costs and improve efficiencies
Manage and deliver the marketing technology stack to help support our Marketing and Sales teams, including day to day operations and troubleshooting
Empower the marketing team to develop and execute ad-hoc and automated email marketing and support campaigns through the appropriate tooling and infrastructure
Be the custodian of marketing data, ensuring data is accurate and adheres to company compliance policies
Work with the marketing analytics team to analyse the effectiveness of campaigns and impact on end-to-end customer experience. Often the sources and outputs of the data are atypical so you’ll need to be resourceful to craft creative solutions.
Keep our processes and platforms up-to-date and marketing automation best practices

You have:

A growth mindset which gives you focus on optimisation and efficiency across tools and processes
5+ years experience in marketing tech implementation, especially across CRM and digital
Experience in implementing, maintaining, and optimising web tracking technologies (Google Tag Manager, Google Analytics, Segment, Snowplow, Rudderstack, etc.)
The knowledge and experience to implement best practice solutions to achieve the desired goal of tracking user behaviour correctly, making sure all solutions have the ability to store data in our data warehouse
Experience in managing technical and commercial stakeholders; strong project management skills
Ability to pivot quickly and make fast decisions based on changing needs in a fast-paced environment
Strategic mindset that can see beyond the day-to-day to help the business achieve long-term sales and support goals
Comfortable with working to tight deadlines and strong attention to detail
Excellent interpersonal, communication and project management skills, with the ability to prioritise tasks across multiple projects
Knowledge of GDPR, PECR and other relevant privacy regulations

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram .

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