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Senior Insights Manager

  • London
  • Marketing
  • Full time
  • R-0002983

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

At Dojo, we’re obsessed with our customers, and serious about using research to inform the products and services we build for them. Working closely with our product org, this role is to lead our research programme for payments, tasked with gaining a deep understanding of customers and their needs, wants and expectations for a range of products and services.

You’ll conduct research with SME and Mid-Market business owners, with full autonomy to devise and deliver the optimal research approach to answer strategic and tactical business questions through actionable insight. 

What you will do...

  • Run end-to-end research projects encompassing qualitative and quantitative data

  • Design, moderate and report on critical research projects covering key business priorities such as development prioritisation, opportunity sizing, innovation, pricing and value-activation

  • Influence the strategy and decision-making of product owners and senior management

  • Manage external research partners where appropriate

  • Facilitate effective discovery amongst colleagues through offering best-in-class research upskilling 

  • Demonstrate the value of research to Dojo, while also promoting the use and application of research within the product organisation

  • Take a proactive and passionate interest in the wider business and spot opportunities for further insight

  • Mentor more junior team members on research techniques and insight generation

What you will bring...

  • Strong background of qualitative and quantitative research with challenging and complex audiences, ideally in product-led organisations

  • Demonstrable expertise working with a mix of research methods

  • Strong data literacy skills

  • Strong track record of story-telling and visualisations to engage audiences in your insights

  • Examples of research you have led that resulted in actionable insights 

  • The experience, gravitas and confidence to give opinions based on insight that challenge existing assumptions

  • Stellar interpersonal skills, with a can-do attitude

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .