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Supplier Manager

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

Dojo has elected to outsource certain aspects of its business activities and operational practices to third parties, of which c.30 have been identified as critical.  As a regulated business, it’s important that the arrangements and relationships with those suppliers are robustly managed to ensure that Dojo is able to continue to provide a class leading service to its customers whilst meeting its obligations to its regulators.  And we’re a friendly bunch, so it also makes good business sense to develop healthy  relationships with those key suppliers.

Dojo is recruiting for an experienced Supplier Manager to ensure the right amount of focus is applied to this important aspect of its operations. The role will sit within an established Procurement function that is responsible for implementing robust commercial arrangements with Dojo’s suppliers.

What you’ll do …

Manage Dojo’s critical suppliers and outsourcing providers, with particular focus on:

  • Risk identification and tracking (e.g. concentration, geopolitical, business continuity, financial health, security).  Working with the relevant business owner to develop and deliver mitigation plans.  Track and report to Dojo’s Enterprise Risk team

  • Implement any annual mandatory/regulatory due diligence. To include the ongoing monitoring of the regulatory environment and translation of the FCA (or relevant governing body) guidelines into practice.  Support the Compliance team with any FCA reporting (or relevant governing body) where required.

  • Commercial management such as renewals, scale and volume renegotiations, value engineering.  Support Dojo’s international expansion plans with the suppliers where relevant.

  • Performance management in accordance with the contracted Service Levels, recovery of credits where appropriate, development and implementation of performance improvement programs if required.

  • Relationship Management - Become the primary contact for all relationship matters with the suppliers and the conduit between Dojo’s stakeholders and the relevant functions within the supplier organisations.  Establish and maintain effective and constructive relationships at all levels within the supplier organisations.  Schedule and lead monthly, quarterly and annual business reviews between the parties.

  • Strategic Management - Align the strategic roadmaps of Dojo and the suppliers to identify opportunities to expand arrangements to the mutual benefit of both parties.

  • Exit planning - Develop robust exit plans and execute where appropriate.

  • Work closely with the relevant business areas within Dojo to ensure the management of the suppliers are aligned to the wider business needs.  Be the internal point of escalation for all supplier matters.

  • Periodically review and update the list of critical suppliers, aligning with the guidance set out by the FCA. Input into Enterprise Risk Management Reviews.

What you’ll bring …

  • Comprehensive experience in a supplier management or equivalent role.

  • Strong engagement skills at all levels within an organisation, including C Suite.

  • Sharp commercial focus, where driving value from our suppliers is at the heart of what you do.

  • A pragmatic, commercial and creative approach to problem solving and decision-making.

  • A team player with great people skills and a good sense of humour who can effectively and efficiently collaborate, building relationships with colleagues throughout the business.

  • Contract negotiation experience and expertise.

  • Regulated / Fintech experience a bonus.

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .