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Senior Commercial Strategy Manager

  • London
  • Growth
  • Full time
  • R-0003107

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

This is a very exciting role in our Commercial team and will be responsible for maximising revenue. You will define and implement the strategy to ensure we maximise revenue through customer acquisition and acquisition efficiency.

This role will be highly visible at Exec level and will have a significant impact on driving revenue growth. You’ll need to be a skilled communicator and decision maker who works fast and can quickly identify what works. The role has full autonomy and will involve working cross-functionally to execute new initiatives and improve on existing ones.

What you will do...

  • Work alongside the SVP of Commercial and Director of Commercial strategy to support the strategic planning and prioritisation of the acquisition channels, to maximise sales and long term business growth

  • You will take the lead on major cross-functional strategic initiatives. You will define the strategic framework underpinning the initiatives to support the future vision, goals and high level business scope

  • Define and rollout commercial best practices and playbooks, alongside the Sales Enablement team

  • Provide actionable insight on sales performance to help establish strategic priorities 

  • Drive improvements across the sales funnel, including trialling performance improvement initiatives across both commercial and operational levers.

What you will bring...

  • Would suit someone with a background in strategy consulting at a reputable firm or proven experience in a similar role at a (fin)tech scale up.

  • Commercially minded with Excellent data analysis skills

  • Entrepreneurial mindset and excellent problem solver

  • Strong stakeholder management skills - ability to adapt and influence in order to promote collaboration and action

  • Previous experience of sales optimisation and process improvement is a plus

  • Excellent academics ideally to post-grad / MBA level

  • Ability to manage multiple projects at any one time with minimal direction

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .