Creating a more diverse, equitable and inclusive Dojo
Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.
At Dojo the Platform Tribe is the technical foundation, enabling us to discover, build and manage our market-leading products. We keep our end customers at the centre of every decision we make, working hand-in-hand with other tribes at Dojo to ensure nothing stands in the way of delivering exceptional customer experiences.
Within the Platform Tribe, our Shared Developer Services squad is on a mission to streamline how developers create our customer-facing products, owning the Simplification pillar of our Tribe strategy. With our customer base growing at lightning speed, international expansion in the works, and new products on the horizon, things are getting more exciting and complex. Shared Dev Services is at the core of our success and is about to embark on a thrilling journey of growth.
If you're passionate about customers, a strategic thinker, and experienced in Internal Platform Products, we want you to join us. We need someone who can lead discovery, own our product strategies, and bring ambitious visions to life while focusing on big thinking and achieving tangible results.
What you will do…
You will be the champion of the Simplification pillar within the Developer Experience Strategy at Dojo. This means you'll be reimagining how we create, present and drive adoption of our Platform Products. You will ensure that our products and tools are tailor-made for our developer community to propel us to new heights. You'll collaborate with cross-functional squads, including engineering, design, and subject-matter experts, to define a vision, product and technical strategy, and a roadmap that puts the customer first. Your responsibilities will include:
Own and clearly articulate the long-term vision, roadmap and strategy for how we deliver shared developer products at Dojo
Leading discovery, you will work with stakeholders across Dojo to identify and validate new growth opportunities for shared developer services
Work with the tribe leadership and your squad to define objectives and key results
Own, maintain, develop and enhance product KPIs, metrics and success criteria.
Ensure your team is constantly making the right bets and has a healthy balance of innovation, reducing technical debt, and providing maintenance and support
What you will bring . . .
Product Management experience within Internal Platforms teams is essential
Deep knowledge of the end to end SDLC & product lifecycle in a modern distributed microservice architecture
Deep understanding of “Platform as a Product” & its application within a fast paced environment
Experience with Internal Developer Platforms is highly desirable
Deep understanding of technical libraries
Experience in abstraction technologies
Understanding of APIs as products
Experience in a payments/ fintech business is preferred but not essential
An obsession with the customer, bringing everything back to what our customers are trying to achieve
Exceptional communication skills, leading the product vision with strong opinions loosely held, and have the ability to build influence and credibility amongst peers. You’re just as comfortable running through an engineering plan as you are presenting high-level KPIs to the exec team
We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Our way of working
Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.