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Senior Account Manager - Spanish Speaking

  • Bristol
  • Customer Operations
  • Full time
  • R-0003202

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

We’re looking for an experienced, Spanish speaking Senior Account Manager to join our growing team. With international expansion just around the corner, this is a unique chance to be at the forefront of this exciting venture. 

We want our customers to love us, and never leave. As a Senior Account Manager for our Enterprise customers, you’ll own the end-to-end experience of a few of our strategic customers, driving satisfaction and outcomes for the customer which leads to renewal, expansion, and advocacy for our products. 

You’ll partner with our customers to ensure that they get the best out of our products, as well as working with teams across the business to continually deliver value for our customers. You are passionate about going the extra mile for our customers and making sure that they have a fantastic experience, building effective relationships and truly understanding what the customers' needs are.

What you will do …

  • Serve as the primary point of contact for our largest customers, mainly remotely, but on site where it is the right thing to do

  • Understand customer needs and ensure they get products and product functionality that best suit them

  • Orchestrate across teams so that onboarding, product training, support and all other processes are seamless with a ‘big picture’ approach 

  • Gauge customer engagement with the company and champion feedback  across the business regarding product and service improvements

  • Collaborate closely with our Commercial teams to support sign up of our next biggest customers 

  • Maintain a cadence of communication with customer about their account health, usage trends and satisfaction, ensuring no customer leaves us, and opportunities for expansion are maximised 

  • Informally coach peers across the Account Management team, championing best practice 

What you will bring ...

  • An established background in Account Management, ideally in a B2B environment with a subscription product

  • Fluency in both Spanish and English, written and verbal 

  • Proactive, growth-focused mindset with the ability and desire to learn new things

  • Ability to adapt approach to various audiences, from c-level executives to support staff 

  • Ability to work in a fast-paced, multi-task environment

  • Excellent time-management skills with the ability to meet deadlines

  • Proven ability of critical thinking, using logic and reason

  • Self-motivation and ability to work on own initiative as well as part of a team 

  • Demonstrated proactive troubleshooting, listening and problem solving skills

  • A willingness for occasional future travel to Europe to support customers and to other Dojo offices 

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 
 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 
 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram .

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