Creating a more diverse, equitable and inclusive Dojo
Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.
The new year has come with the continued growth in our customer base and it’s all hands on deck to support the 150,000+ customers who use Dojo in the UK. Our Risk team plays a massive role in projecting these customers from financial risk, through keeping a close eye on the transactions being processed.
As we start our expansion into Europe, we are looking for someone as ambitious as we are to join our London based Risk team focusing on the Irish market. You will act as a shield between Dojo and any fraud and AML risks; You will do this by: working alerts generated in our Risk Monitoring queue, using data to spot emerging threats and utilising sophisticated monitoring and advanced investigation techniques. Working in a great team of fast and thorough decision-makers, you’ll proactively engage with internal stakeholders to best manage and mitigate our risk whilst supporting the continued growth and expansion of Dojo. You’ll work directly with merchants as part of your investigations to help protect and educate genuine customers and identify potential bad actors.
What you will do...
Review and investigate suspicious activity alerts.
Manage your own case load taking ownership from start to finish
Talk directly with merchants as part of your investigations to help you quickly understand and mitigate any risk
Educate and support our merchants to help protect them from fraud risk
Identify emerging trends and work with the team to help find ways to innovate our risk monitoring
Act as an internal referral point for matters relating to fraud and general risk
Act as the SME for your area and support the wider team
What you will bring...
Previous experience in a counter fraud or AML role
Outstanding communication skills, with the ability to build instant customer rapport
A willingness to embrace change and help drive the team forward.
Proactivity with the ability to anticipate and resolve issues
The ability to manage and prioritise your own caseload and work independently
A real team player happy to support those around you
Beneficial to have had Irish market experience
We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Our way of working
Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.