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Talent Development Partner

  • Bristol
  • People
  • Full time
  • R-0003241

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

You’ll join our well established Talent Development team of Partners, Programme Managers and Learning Experience Designers to create, deliver and embed exceptional learning experiences. 

You’ll lead on the design and delivery of impactful people development interventions within our Customer Operations team, from their onboarding right through to leadership development. You’ll get close and deep into how our Customer Operations team work and service a customer base of 150k and growing!

Working closely with our People Partners you’ll play a key role in delivering the People Development strategic agenda, aligning the Talent Development strategy alongside business objectives. Our emerging people development approach is focused on self-directed learning (‘Own It!)’ and a holistic learning approach (70-20-10). 

With international expansion just around the corner, this is a unique opportunity to play a key role in developing our people to contribute to our success. You’ll be based predominantly out of our Bristol office, with occasional travel to other office locations in the UK and Europe in the future.

What you will do …

  • Influence people leaders to drive engagement with personal development and embed a development culture aligned to our career pathways framework.

  • Coach our Customer Operations Leadership team for continuous growth and to enable capabilities for promotion, progression and international leadership.

  • Develop our first level leaders, from high-performing individual contributors into exceptional people leaders, continuously supporting and assessing capabilities to provide best in class support. 

  • Partner with our senior Customer Operations leadership team to identify people development needs and recommend strategic solutions for the function. 

  • Own the L&D roadmap for Customer Operations working with both internal and external providers to deliver the most effective solution.

  • Embed our on-boarding programme (days 1-90) - working closely with our Talent Development Programme Manager, People Partners, Workplace Experience and Digital learning team, as the company continues to grow throughout the UK and internationally

  • Design and deliver best-in-class people development programmes, including mentoring, conscious inclusion and hiring workshops. 

  • Working with a top-class Learning Experience team to deploy innovative, scalable learning solutions that go beyond the classroom, including self-directed learning, technology-based learning, learning on the job etc. and accountability for prioritising the digital learning agenda in your function.

  • Use data to inform decisions, tracking and measuring the impact of the learning programmes tied to our overall People Team strategy

  • Be accountable for timely delivery, implementation, quality and impact metrics of relevant people development offerings

  • Think and act commercially to enable the delivery of people development activities in the most efficient way, contributing directly to growing the business

  • Demonstrate learning expertise, championing and promoting the learning offerings within the organisation

What you will bring …

  • Proven experience in people development in a fast paced environment 

  • Strong capability and experience with coaching mid to senior level leaders 

  • Solid understanding of how people development can be a strategic lever for business success

  • Excellent experience in building credible, effective relationships and communicating with a range of internal and external stakeholders

  • First class presentation, facilitation and content-creation skills

  • Good understanding of 70-20-10 and self-directed learning

  • A curiosity to learn, develop, and challenge yourself and inspire those around you to do the same

  • Strategic in your mind set – thinking value to the business and scalability first

  • A focus on continuous improvement, measuring outcomes based on data, trends, analysis and review

  • Previous experience working in European expansion/global roles and with operations/contact centres is desirable but not essential

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .