Head of Workplace Experience

UK London

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Reward & People Operations

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10 Apr 2024

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R-0003407

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.


The role

 

We are looking for a dynamic and strategic Head of Workplace Experience who is passionate about creating a best in class experience for employees and has proven experience manifesting a company culture, product and brand in the physical spaces.

 

2023 was a big year at Dojo and saw us open 2 new sites including our European Head Office in Dublin and our most recent addition in Madrid where we expect the office to reach c. 75 employees over the next 12 months. The next 18 months will be no different with plans to extend to 3 additional floors in London (Q3 2024) and open 3 more offices (Barcelona Q4 2024, Milan Q4 2024, Paris 2025). Navigating and executing our international expansion plans will be critical. 

This is a London, office based role but there will be a need to visit all of Dojo’s 5 (and counting) sites which include Bristol, Hull, Dublin and Madrid.

 

Our locations

 

LondonDojo HQ means floor to ceiling windows and quality coffee on tap, prepared by our in-house baristas, based in Paddington. The office won Gold at the London Design Awards in 2021 as well as being the National Winner for the “Fit Out of Workplace” award with BCO. Dojo London currently hosts 800+ Dojo’ers across 2 floors with plans in motion to get access to 3 more floors in June this year. 


Bristol - Right by Temple Meads, you’re never far from Bristol’s great places. Dojo Bristol is filled with natural light from all angles and a friendly face in every direction – and when it’s time for a break, the healthy drinks fridge and coffee options are ready and waiting. Currently hosting 300+ Customer Service and Operations Dojo’ers with plans to move across the road into a new location that will hold 400 people. 


Hull - Nestled in the city's Fruit Market, our sleek and contemporary new Hull office can be found in the middle of a cultural and historic hotspot. Currently hosting 150+ Customer Service and Operations Dojo’ers. 

 

Dublin - Our European Headquarters based just a hop skip and a jump from central Dublin. With plenty of nooks, crannies and call booths, enjoy our quiet spaces as well as vibrant socials, hosted in “Temple Bar” and on the outside terrace. Capacity for 35 people. 


Madrid - Our most recent addition, based out of the impressive Torre Emperador Castellana; Spain’s tallest building and epicentre of the business world. Our office holds capacity for 60 which we will need, and quickly! 

 

What you will do…

  • Design Dojo’s workplace strategy across a portfolio of five office locations 

  • Create and deliver market-leading workplace experience for employees across all Dojo locations. That will include:

    • Stay up-to-date with emerging trends and insights regarding workplace strategy, design, and best practices

    • Work closely with our founders on the design of existing and future workplace environments

    • Oversee health and safety requirements and physical security procedures

  • Manage the Workplace Experience budget (c. £15.3M in rents & utilities + £2.1M in office costs for 2024), working closely with Finance to forecast costs and exploring opportunities for economies of scale across locations, partners and providers. That will include:

    • Proactively manage the Dojo real estate lifecycle, including insurance brokerage, and lease negotiation in conjunction with the Legal team

    • Support the development of business-wide initiatives; including contract renewal strategy, contract management plans, supplier management and overall contract success

  • Lead the Workplace Experience team (currently 6 people across London, Bristol and Hull), including direction and development, succession, and growth planning

  • Direct the day-to-day running of the London office (team of 4 people) including liaising with external contractors 

 

What you will bring…

  • Thoughtful and proactive leadership with experience developing high performing teams in multiple locations 

  • Proven collaborator with a wide variety of stakeholders at all levels

  • Commercially minded with experience developing and managing budgets for multiple sites

  • Strong experience with workplace design and of opening offices in multiple international locations 

  • Knowledge of technical areas/buildings and responsibilities of facilities management

  • NEBOSH or IOSH qualifications with hands on experience implementing and delivering Health & Safety processes and procedures

  • Strong negotiation skills and experience dealing with landlords, suppliers and internal stakeholders such as procurement 

  • Excellent organisational skills to deliver highly complex projects in very expedited timeframes

  • Comfort with ambiguity and a fast paced environment - not all of our problems are defined, nor all our processes built out and things change quickly 

  • A practical ‘hands on’ approach and happy to roll up your sleeves 

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 
 

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 
 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram.

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