Partnership Manager

IT - Field

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Commercial Management

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10 Apr 2024

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R-0003447

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

We started building Dojo with a mission to become the most trusted payments provider for businesses of any size. On our journey so far, we’ve achieved a perfect trustpilot rating, a top of market NPS score and we’re currently onboarding around 6000+ businesses each month.

A key driver to our business achievements has been through our network of 600 strong partners - consisting of channel, referral, software, technology. We span a wide breadth and depth of partner types, all with the same goals - to drive commercial success.

A key area for the next phase of Dojo is in our international expansion. Leveraging our pedigree to launch our market leading proposition into Europe, and building on our partnership framework to support our growth.

Our dedicated partner management function focuses on the top 150 strategic partners in the Dojo eco system, developing strategies, campaigns, initiatives, incentives, delivering sales presentations + technical developments - to support the growth + development of our partners, whilst taking them through a progression journey to reach the highest level of our partner program.

Dojo prides itself on innovation, and we carry this through in the creative ways we manage our ecosystem.

The Role

We have an opportunity for an ambitious and commercially minded Partnership team in driving our international expansion to Italy. Our department  offers integrated card processing solutions to merchants through referral partnerships with business software providers. Our partners include a diverse range of software providers, from hospitality and retail EPOS to healthcare practice management software and beyond.

You will be integral to the fastest growing part of our business in a key role focused on developing and growing revenue-generating partnerships

What you will do…

  • Nurture and develop relationships with new channel + software partners in Italy
  • Manage the onboarding, sales, contract and development process for new tech/ channel partners
  • Create rapport with key decision makers and influencers across all levels of your assigned partners, including executive, sales, operations, and support staff.
  • Manage and Influence partners to adopt best practice to maximise customer adoption of Dojo products and services.
  • Complete regular business reviews with partners to set goals, identify actions and track progress towards mutually agreed objectives.
  • Design and execute Joint Business Plans for key partners in your portfolio.
  • Forecast and reports on partner performance (including applications and campaign results) on a monthly basis.
  • Train partner sales staff to develop an effective approach to lead generation, using feedback from the sales team to identify opportunities for improvement.
  • Innovate to maximise partner lead volume, conversion, and revenue generation.
  • Collaborate with Partner Support to deliver consistent and reliable operational support for partners.
  • Develop and maintain a thorough understanding of Dojo products and services as they evolve, while ensuring partners also stay up-to-date.
  • Contribute creative and innovative ideas for driving partnership growth and business improvement
  • Ensure partners understand processes and systems
  • Act as the interface between partners and Dojo commercial teams in Italy

What you will bring...

  • 5+ years strategic account and/or payments partner management experience (preferably within the payments industry in Italy + Europe)
  • Fluent Italian + English verbal and written communication skills
  • Well-developed commercial acumen
  • Self-motivation and ability to work on own initiative as well as part of a team
  • Ability to influence business decisions + manage negotiations
  • Ability to adapt your approach to various audiences, from c-level executives to support staff
  • Thrive as part of a target-driven, high-performance, high-expectations team
  • Ability to work in a fast-paced, multi-task environment
  • Excellent time-management skills with the ability to meet deadlines
  • Proven ability of critical thinking, using logic and reason
  • Demonstrated proactive troubleshooting, listening and problem solving skills

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 
 

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 
 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram.

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