Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The role

The new year has come with the continued growth in our customer base and it’s all hands on deck to support the 70,000+ customers who use Dojo in the UK. Our CDD team plays a massive role in protecting Dojo from risk by carefully assessing and verifying merchant applications, as well as conducting ongoing screening of all Dojo’s live customers.

As part of our first-line CDD team, you act as a shield between Dojo and any fraud and AML risks. You will do this by: working alerts generated during our onboarding verification and KYC checks, as well as working potential Sanctions, PEP’s and Adverse media alerts. Working in a great team of fast and thorough decision-makers, you’ll proactively engage with our merchants to best manage and mitigate our risk whilst supporting the continued growth and expansion of Dojo.

Given the scale of the Spanish operation currently, there might be occasional overlap of work across our Compliance and Risk teams including KYC, Financial Crime, Underwriting, and Transaction Monitoring.

What you will do...

Verify identification documents collected at onboarding that fail our automated checks
Ensure bank details are properly validated and are appropriate for our merchants
Where needed collect corporate structure details to establish ownership and control of our merchants
Work alerts that are generated in our screening solutions for potential Sanctions, PEP’s and adverse media.
Perform ongoing due diligence on live customers
Support the merchant monitoring team in their day-to-day activities
Work closely with the FinCrime team where needed on cases with more complex KYC needs or AML concerns
Support the International KYC team where needed

What you will bring...

Previous experience working in a similar role within Fraud, AML or KYC
An interest in a career in Fraud, AML and KYC with a motivation to grow and develop your skills
Outstanding communication skills, with the ability to build instant customer rapport
A willingness to embrace change and help drive the team forward.
An ability to make your own decisions and take accountability for your work
Proactivity with the ability to anticipate and resolve issues.
A real team player happy to support those around you
Strong attention to detail
Advantageous to have previous experience working within financial services, payments or fraud prevention, but not a requirement
Advantageous to have knowledge of payments and acquiring in the Spanish market
Advantageous to have SQL experience
Proficiency in the English language both written and spoken
Proficiency in Spanish language both written and spoken

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

CDD Analyst