Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

We’re looking for a passionate People Advisor to join our growing People Partnering team, supporting our Customer Operations and Commercial areas. This is a great opportunity for a HR Generalist to gain exposure to all elements of the employee lifecycle and add real value to our high-performing People team.

You’ll coach and advise junior and mid-level people leaders (line managers) on everyday employee issues, such as performance, absence & engagement. Furthermore, you’ll lead on employee relations cases such as Disciplinary procedures & grievances.

What you will do ...

Advise and coach junior-level People Leaders on their team member’s performance, engagement, well-being and absence as well as probation extensions or dismissals
Lead on disciplinary and grievance cases by ensuring proper procedure is carried out, advising investigation and hearing managers, note taking & preparing paperwork
Support the Senior People Relations Manager on any complex employee relations cases and appeals
Collaborate closely with our People Operations team to support employee lifecycle processes as needed, including systems, data, relations & compliance
Answer complex and escalated employee queries in our People Team Helpdesk (ticketing system)
Compile key data and insights for People Partners covering employee joiners, movers and leavers, employee relations and engagement
With support from the People Coordinator liaise with employees and people leaders on family leave requests, for example maternity, baby bonding (paternity), shared parental leave, adoption leave etc
Support on ad hoc People Team and People Partner initiatives and projects, as and when required

What you will bring ...

Demonstrable background as a HR Generalist that includes advising and coaching junior and mid-level managers on people-related issues
Solid working knowledge on policies and procedures, UK employment law and best practice
Proven experience in managing employee relations cases ensuring we are compliant with employment legislation and guidelines
The ability to use good judgement when advising the business on appropriate actions
Strong communication and interpersonal skills especially with People Leaders (line managers), and the ability to come up with solutions when things are not always black and white
Ability to analyse information and present it in a concise and impactful manner
Highly organised with good attention to detail
Flexible and adaptable, able to work in a fast-paced environment
CIPD Level 5 (or working towards) desirable but not essential

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

People Advisor - Bristol