UK London
|Reward & People Operations
|15 Jul 2024
|R-0003554
From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The role
At Dojo, we’re all about keeping the customer at the heart of what we do. We’ve grown quickly by making sure our people think about their customers before they think of anything else, but that’s not just by chance. We hire people with empathy and emotional intelligence and we give them the space to make decisions that positively impact customers. Supporting and encouraging that culture is where our People team comes in. We understand that our employees need to feel empowered and trusted in what they do so we spend all our time thinking about how we can help.
We're looking for a customer obsessed, results driven Director of Total Reward.
Based in our London office, and reporting into the Chief People Officer, you will be a core member of the People Leadership team and wider leadership group across Dojo. You will be a reward expert, and lead and enable our Payroll, Reward and Benefits. You will leverage your expertise to craft the vision and strategy for Total Reward as well as oversee payroll, globally.
What you will do…
Provide Strategic Direction: Lead the development of reward, recognition, and benefits strategies to ensure best practices and alignment with Dojo's strategic objectives. Where challenges are identified, develop tailored solutions
Guidie Critical Decisions: Act as the cornerstone for our C-Suite, supplying them with the crucial data, analytics, and insights necessary to make informed decisions that shape the course of Dojo. This includes managing and developing the Dojo Long Term Incentive Plan for our diverse job families
Maintain Our Competitive Edge: Keep Dojo ahead of the game by bringing up to date industry knowledge and market trends and applying a strategic and creative lens to attract and retain Dojo-ers and ensure Dojohas a competitive offering for all roles in all markets
Review and iterate: Ensure Dojo’s reward programme is consistent and fair through multiple initiatives, led by relevant team members. These include regular pay benchmarking reviewing and updating our benefits package and actively collecting and reviewing employee feedback
Educate our People: Develop and deliver effective program education/communication to increase understanding, promote programs and shape employee engagement and understanding of their reward and how to speak to reward
Engage our stakeholders: Collaborate closely with relevant stakeholders to translate program concepts into implementation
Keep Dojo Compliant: Ensure compliance with our new markets (Ireland, Spain, Italy and France) local regulatory requirements
What you will bring....
Thoughtful and proactive leader: A leadership role model with proven experience developing high performing people/teams who can work autonomously and collaboratively across multiple cultures and countries
In-depth expertise in core reward processes: Including equity, executive remuneration, salary review, international benchmarks, benefits, and incentive schemes. Experience working with a RemCo would be a massive plus
Exceptional analytical skills: Ability to draw and communicate insights from data and analysis
Excellent organisational skill: To deliver highly complex projects in expedited timeframes
A practical ‘hands on’ approach to reward and happy to roll up your sleeves
Attention to detail with quick execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
An empathetic, people-first approach
Exceptional interpersonal communication skills
Comfort with ambiguity and a fast paced environment - not all of our problems are defined, nor all our processes built out and things change quickly
Challenge to the status quo - you’re not just happy with average, you want to wow our people so they continue to think it’s a great place to work
Dojo from the get-go
First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, Italy, and France.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
Dojo home and away
We love collaboration. We have offices across Europe – that takes some dynamism.
Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.
Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.
At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out or LinkedIn and Instagram pages.
#LI-Hybrid