Total Reward Director

UK London


Reward & People Operations


18 Jun 2024



Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.


The role

At Dojo, we’re all about keeping the customer at the heart of what we do. We’ve grown quickly by making sure our people think about their customers before they think of anything else, but that’s not just by chance. We hire people with empathy and emotional intelligence and we give them the space to make decisions that positively impact customers. Supporting and encouraging that culture is where our People team comes in. We understand that our employees need to feel empowered and trusted in what they do so we spend all our time thinking about how we can help.   

We're looking for a customer obsessed, results driven Director of Total Reward.

Based in our London office, and reporting into the Chief People Officer, you will be a core member of the People Leadership team and wider leadership group across Dojo.  You will be a reward expert, and lead and enable our Payroll, Reward and Benefits. You will leverage your expertise to craft the vision and strategy for Total Reward as well as oversee payroll, globally.


What you will do…

  • Provide Strategic Direction: Lead the development of reward, recognition, and benefits strategies to ensure best practices and alignment with Dojo's strategic objectives. Where challenges are identified, develop tailored solutions

  • Guidie Critical Decisions:  Act as the cornerstone for our C-Suite, supplying them with the crucial data, analytics, and insights necessary to make informed decisions that shape the course of Dojo. This includes managing and developing the Dojo Long Term Incentive Plan for our diverse job families

  • Maintain Our Competitive Edge: Keep Dojo ahead of the game by bringing up to date industry knowledge and market trends and applying a strategic and creative lens to attract and retain Dojo-ers and ensure Dojohas a competitive offering for all roles in all markets

  • Review and iterate: Ensure Dojo’s reward programme is consistent and fair through multiple initiatives, led by relevant team members. These include regular pay benchmarking reviewing and updating our benefits package and actively collecting and reviewing employee feedback

  • Educate our People: Develop and deliver effective program education/communication to increase understanding, promote programs and shape employee engagement and understanding of their reward and how to speak to reward

  • Engage our stakeholders: Collaborate closely with relevant stakeholders to translate program concepts into implementation

  • Keep Dojo Compliant: Ensure compliance with our new markets (Ireland, Spain, Italy and France) local regulatory requirements


What you will bring....

  • Thoughtful and proactive leader:  A leadership role model with proven experience developing high performing people/teams who can work autonomously and collaboratively across multiple cultures and countries

  • In-depth expertise in core reward processes: Including equity, executive remuneration, salary review, international benchmarks, benefits, and incentive schemes. Experience working with a RemCo would be a massive plus

  • Exceptional analytical skills: Ability to draw and communicate insights from data and analysis

  • Excellent organisational skill: To deliver highly complex projects in expedited timeframes

  • A practical ‘hands on’ approach to reward and happy to roll up your sleeves 

  • Attention to detail with quick execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength

  • An empathetic, people-first approach

  • Exceptional interpersonal communication skills

  • Comfort with ambiguity and a fast paced environment - not all of our problems are defined, nor all our processes built out and things change quickly 

  • Challenge to the status quo - you’re not just happy with average, you want to wow our people so they continue to think it’s a great place to work


About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram.

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