Customer Service Advisor - Spanish & Italian Speaking

ES - Field

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Customer Service Bristol

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26 Jul 2024

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R-0003552

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

What you'll get:

  • Salary: 27.000€ gross per year. 
  • Competitive salary uplifts for evening and weekend hours. 
  • Bonus: Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform.
  • Ticket restaurant available. 
  • Location: Our office is right in the heart of Barcelona, @ 22 District. 
  • Working model: We work on a hybrid basis – with at least 3 days in the office and 2 days from home – starting after you pass a 6-month probation period.
  • Hours: 39 hours per week with shifts ranging from 8 am to 11 pm Monday to Sunday (You’ll know your schedule at least 12 weeks ahead). 
  • Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 
  • Start date: We'll kick things off with an induction group in August 2024.


The role

Are you relentless, curious, and customer-obsessed? 

We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelonal. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

Your day-to-day

  • You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop.
  • Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
  • Deliver excellent customer service.
  • Juggle various systems, both internal and external.
  • Take on problems with a “Right First Time” attitude.
  • Own up to challenges and see them through to the outcome.
  • Help us get even better at what we do by sharing feedback and ideas for improvement.

What you bring to the table

  • You will be fluent in both Spanish, Italian & English. 
  • You have a commitment to stellar service and a drive to grow.
  • You excel at building relationships and communicating clearly.
  • You have a proactive, can-do attitude and serious problem-solving skills.
  • You are comfortable wearing multiple hats and juggling tasks efficiently.

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, Italy, and France.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

Dojo home and away

We love collaboration. We have offices across Europe – that takes some dynamism.

Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.

Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success. 

At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers. 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out or LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2021 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.