Customer Service Advisor - Spanish & Italian Speaking

ES - Field

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Customer Service Bristol

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23 May 2024

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R-0003552

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

 

What you'll get:

  • Salary: 27.000€ gross per year. 
  • Competitive salary uplifts for evening and weekend hours. 
  • Bonus: Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform.
  • Ticket restaurant available. 
  • Location: Our office is right in the heart of Barcelona, @ 22 District. 
  • Working model: We work on a hybrid basis – with at least 3 days in the office and 2 days from home – starting after you pass a 6-month probation period.
  • Hours: 39 hours per week with shifts ranging from 8 am to 11 pm Monday to Sunday (You’ll know your schedule at least 12 weeks ahead). 
  • Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 
  • Start date: We'll kick things off with an induction group in August 2024.


The role

Are you relentless, curious, and customer-obsessed? 

We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelonal. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

Your day-to-day

  • You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop.
  • Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
  • Deliver excellent customer service.
  • Juggle various systems, both internal and external.
  • Take on problems with a “Right First Time” attitude.
  • Own up to challenges and see them through to the outcome.
  • Help us get even better at what we do by sharing feedback and ideas for improvement.

What you bring to the table

  • You will be fluent in both Spanish, Italian & English. 
  • You have a commitment to stellar service and a drive to grow.
  • You excel at building relationships and communicating clearly.
  • You have a proactive, can-do attitude and serious problem-solving skills.
  • You are comfortable wearing multiple hats and juggling tasks efficiently.

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 
 

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 
 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram.

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