Technical Operations Manager

UK London

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Enterprise Tech

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20 Mar 2025

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R-0003770

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

The Role

Reporting to the Director of Enterprise Technology, this is an exciting new opportunity to truly own the Technical Operations within Enterprise Tech and transform our business operations through tech (no matter how big or small) for the entire business operating in multiple countries. 

This role centres on addressing immediate needs while shaping and implementing the long-term enterprise technology strategy. It involves leading and managing the Technical Operations and Workplace Technology teams within Enterprise Tech. The Technical Operations Manager will oversee the organisation's technical operations to ensure efficient performance, seamless service delivery, and alignment with organisational goals. 

We are looking for someone who takes pride & ownership in what they build, being able to voice their opinion and share their expertise, but also listen and make the correct decision. They shouldn’t be afraid to celebrate their successes, admit their mistakes and turn to others for help, maintaining a sense of honesty and humility. They should be looking to improve each day, caring about the tech, architecture, and people they interact with, and understanding both the small details and the big picture in everything we do. Finally, they should be able to coach, mentor, and inspire those around them, embedding excellence, a sense of safety, and a desire to succeed in their teams, ensuring these values are adhered to at all levels.

A customer-centric approach is essential, considering internal system users as customers. This role will extend across the organisation to enhance current and future business operations through technical innovation and excellence.

What you will do:

  • Build strong relationships across business units; locally and internationally, to understand their operations and develop technology solutions, globally, that align with a shared vision.
  • Oversee day-to-day technical operations, ensuring system reliability, performance, and scalability through effective operational procedures.
  • Monitor KPIs, assess operational effectiveness, and ensure technical requirements align with business objectives.
  • Lead, mentor, and manage the technical operations team, fostering continuous improvement through recruitment, training, and evaluation.
  • Plan, execute, and manage technical projects, including timelines, budgets, resource allocation, and risk mitigation, while collaborating with stakeholders to define scope and deliverables.
  • Manage relationships with external vendors, contractors, and service providers.Evaluate and negotiate contracts to ensure value for money and quality of service.
  • Ensure compliance with relevant regulations, industry standards, and internal policies.
  • Identify and mitigate operational risks to minimise business disruption.
  • Maintain up-to-date documentation for all operational processes and systems.

 

What you will bring:

  • A proven track record of working with internal platforms or internal enterprise systems such as Salesforce & Workday.
  • Strong industry connections to stay at the forefront of workplace trends and innovations. Proven track record of exploring and piloting new tools, services, strategies and ideas to evolve Dojo’s workplace and enhance employee tech experiences.
  • Experience in working closely with external vendors and partners to integrate third-party solutions into our existing technology stack.
  • Influencing Collaboratively: Excellent at fostering collaboration between individuals and team, and taking full ownership for their own area. Strong relationship-building skills, employing empathy, respect and acceptance for people with different backgrounds and opinions.
  • Deliver Results: Ability to deliver results  in a rapidly changing environment where many processes and procedures must be implemented. Comfort with context shifting and juggling multiple concerns at once.
  • Leading empowered teams: An attitude of leading by example, consistently demonstrating and promoting Dojo traits and values
  • Thinking big: Experience working within a global company that has experience of building teams and processes from scratch to support our users. 1

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.