Customer Service Team Manager (Revenue & Growth)

UK Bristol

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Customer Service Bristol

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9 May 2025

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R-0003918

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

The Role

We’re looking for an experienced Customer Service Team Manager to join our growing team, to play a key role in growing revenue through our 'Sales Through Service' approach. 

You’ll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work. We’re passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment. 

What you will do….

  • Nurture and develop a team of up to 10 talented Customer Service Advisors on Proactive outbound cross-sell/upsell and service activity
  • Champion revenue generation activity across customer service, including lead generation and closure
  • Build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience.
  • Suggest and support on process improvements/new initiatives across the department (and other departments) and facilitate team implementation where required.
  • Measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers.
  • Ensure FCA and other regulatory and business standards are met.

What you will bring...

  • Solid background in a similar leadership role, ideally in a fast-paced contact centre environment
  • Strong commercial acumen, with experience in cross-sell/upsell/retentions, is a must
  • Hunger to smash targets, drive performance through your team, and grow revenue for the business
  • The ability to inspire and nurture employees to achieve their potential, with proven experience of developing a team 
  • Passion and self-motivation, you’ll love to work as part of a high performing team.
  • Proactivity with the ability to anticipate and resolve issues, as well as demonstrate your impact 
  • The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers 
  • A real desire to be the best and offer market leading service.
  • Outstanding communication skills, with the ability to build great relationships with customers and stakeholders across the business

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.