Customer Service Manager

UK Bristol

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Customer Service Bristol

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26 Jul 2025

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R-0004110

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

 

Customer Service in Bristol

Customers are the most crucial part of our business. Every interaction with our customers is an opportunity to develop a strong relationship with them, helping them to take full advantage of all of the products and services that Dojo offers. Our Customer Service department is the face of our business - we pride ourselves on delivering high-quality service across multiple contact channels. 

The Role

You’ll lead a team of exceptionally talented Team Managers and high-calibre Advisors in this exciting Fintech business. 

You’ll be an exceptional people leader and coach, with great experience of developing talent. With excellent interpersonal skills and high energy, you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment. 

You will support the Head of Customer Service in delivering excellent customer service through the day-to-day running of the operation and supporting projects and initiatives to improve efficiency and drive growth.

What you will do ... 

  • Help shape an exceptional culture in your teams, leading high-performing and highly engaged teams
  • Consistently drive a customer-first mindset where we deliver the very highest standards of customer service
  • Manage Team Managers to support their development, whilst giving them autonomy and room to progress
  • Learn the product inside out to ensure that you are representing our customers’ needs to the relevant teams, as we continue to build and evolve our market leading platform.
  • Interface with the other sites to ensure that our customer experience is getting the utmost attention throughout the business.
  • Manage the numbers; we need to run a slick operation and focus on our metrics. But you’ll need to make sure you know what are the right metrics to manage. We need to delight the customer at all times. 

What you will bring… 

  • Exceptional leadership skills, with experience developing a high-performing team within a customer service-led contact-centre environment
  • Evidence of career progression in high-quality service environments
  • Pace, energy, dynamism, sense of humour, attention to detail, customer focus...you’ll need to be an all-rounder 
  • Evidence that you can get your hands dirty and lead on process and policy as well as people. 
  • Experience in leading through change and empowering them to drive performance through their teams
  • Great leadership skills. Culture is so important to us, and you’ll need to be comfortable operating at pace, having fun, working hard, collaborating effectively and sometimes with ambiguity. 
  • Excellent understanding of all elements of a contact centre operation, including how revenue and additional value can be driven through interactions with our customers
  • Analytical ability with evidence to support this

 

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

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Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.