Partnerships Support Associate

UK London

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Partnerships

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7 Nov 2025

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R-0004302

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

 

The Role

We work with a variety of partners across multiple industries to offer a combined proposition of EPOS systems and Payment Services to deliver a first class customer experience. With over 600 partners in our network we need bright, attentive and problem solving individuals to come and help us explore new opportunities in our current partner base and support our Partnership Managers in their day-to-day running of the accounts. 

Your overall mission is to make the experience of working with Dojo as smooth and enjoyable for our partners as possible. You’ll be in regular communication with our partners and your day to day will include the generation of reports for quarterly business reviews, monitoring our group inbox, and building automations for manual processes that reduce admin across the team. One year into your role, success will be defined by how your efforts have contributed to increased partner engagement with Dojo and how much time you’ve freed up for Partner Managers to focus on the most strategic aspects of their role.  

 

What you will do…

  • Assist Partnership Managers with reporting, collateral, marketing initiatives, presentations and operations across the partnership channel including occasional virtual or in-person meetings with partners
  • Support a wide range of partners to achieve mutual success by providing timely responses to queries on commercial matters including positioning Dojo’s products, partnership incentives and ongoing deals
  • Own the group inbox for support and act as a liaison between various departments 
  • Drive and co-ordinate key projects to achieve commercial and operational goals
  • Create opportunities to eliminate manual processes and replace them with intelligent automations that reduce administrative burden across the Partnerships team 

 

What you will bring…

  • At least one year of experience in a fast-paced and highly ambiguous environment involving external stakeholders 
  • Proactive, growth-focused mindset
  • Ability to adapt approach to various audiences, from senior management to support staff 
  • Ability to work in a fast-paced, multi-task environment
  • Proven ability of critical thinking, using logic and reason
  • Demonstrated proactive troubleshooting, listening and problem solving skills

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

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Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.