Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here .
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
Within the Growth Tribe, customer acquisition is ever increasing, new channels are being invented and Dojo is on the cusp of going International. With that comes a need for us provide support for our sales teams through efficiency and effictiveness whilst driving revenue. Reporting into our Head of Commercial Strategy, we are seeking a superstar Revenue Operations Manager.
What you will do…
Create, maintain and optimise scalable processes ensuring best practice and driving process change across our sales channels
Implement and own technology and systems that support our sales teams whilst ensuring an efficient back-end processes
Removing blockers/bottlenecks and inefficiencies within our sales processes
Oversee our sales funnel and the operational metrics that come with it - managing and measuring sales efforts
Provide actionable insight on sales performance to help establish strategic operational priorities
What you will bring…
A solid understanding of sales and marketing technologies enable more efficient processes whilst improving customer experience
Experience in building effective relationships and communicating with a range of internal and external stakeholders
Robust Data Analytics skills with the ability to turn sales and customer insights into recommended action plans
Experience using Salesforce
Ability to manage multiple projects at any one time with minimal direction
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed .
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers .