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Mid Market Technical Sales Consultant

  • London
  • Commercial
  • Full time
  • R-0002474

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Role

We started building Dojo with a mission to become the most trusted payments provider for small businesses. On our journey so far, we’ve achieved a perfect trustpilot rating, a top of market NPS score and we’re currently onboarding around 5000 businesses each month. It’s no wonder mid market customers’ heads have been turned.

Over the last year we’ve seen an increased appetite for Dojo’s products and services from mid-market and enterprise customers. We’re building a high energy, hungry to learn and driven team, to change the status quo and to build on our success by defining and executing a strategy for Mid Market across the UK and internationally. 

Our new mission is to empower the experience economy by turning transactions into meaningful relationships — a mission that can only be achieved by expanding our reach and our product suite, but by still doing it the Dojo way. 

Expect to be challenged in your role, in your team and throughout the business. We are blazing a new trail and to do so we’ll need to fail fast, and fail forward - we’re looking for people who love being uncomfortable. 

 

What you will do…

  • Become the expert on all things Dojo (today and in future)

  • Consult on customer requirements, present existing and new solutions through solid understanding of our solutions

  • Customer and partner facing demonstrations of product and API capabilities

  • Work with customers on Dojo rollouts - from initial discussions, to technical guidance 

  • Internal and external stakeholder management to drive operational, product + tech improvements

  • Support the onboarding of customers, working across our customer success team to offer the ultimate journey/ experience

  • Ensure the customer voice is represented in the product and technical teams through feedback loops

  • Discover process inefficiencies and work proactively to streamline them

  • Work cross-functionally to drive and deliver issue resolution for customers

 

What you will bring (nice to have’s)...

  • Pre Sales, Technical Account Manager, experience or similar 

  • Knowledge on PCI and complex payment architecture + customer needs

  • A strong fundamental understanding of APIs, SDKs and integrations

  • Demonstrable experience thinking strategically, leading to thoughtful recommendations and action plans

  • Excellent communication + relationship building skills

  • Customer + partner facing experience 

  • A clear history of critical issue resolution

  • Ability to work effectively cross-functionally, both internally and externally

  • The ability to thrives in an environment of radical candour 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers

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