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Product Manager - App Experience

  • London
  • Product
  • Full time
  • R-0002625


We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Role

We’ve focussed our energy on becoming the most trusted payments provider by providing an exemplary product and service to our customers. We make sure every interaction a customer has with Dojo is valuable and simple, and have created the Customer Success tribe to enable operations, marketing, data, product and engineering to work together to support this. 

The Customer Success tribe’s objective is to Increase Customer Loyalty and Advocacy - and we believe that providing exceptional service with a rich product catalogue, customers will increase their tenure with us and we can convert those customers into promoters too. 

As we rapidly grow the business, technology is playing and increasingly important role in the way we interact with customers  

Working as the Product Manager for our App Experience squad, you’ll be developing the overall strategy for our web and native customer apps. This is a great opportunity to realise your own vision, backed by data & insights, to create a tool that can genuinely help our customers and take our role beyond that of “just” a payments provider.  

What you will do…

  • Work in a cross functional squad spanning engineering, design, analytics, and marketing, defining the product strategy and roadmap, advocating for product thinking and customer first culture;

  • Collaborate on, and own the development cycle end-to-end including analysis, user stories, sprint management too;

  • Own and clearly articulate a centralised strategy and long term vision for our web and native apps (including providing guidance to other tribes on ways of working in that space, go to market plans, feature parity between platforms and beyond);

  • Own, maintain, develop and enhance product KPIs, metrics and success criteria. 

  • Work with the tribe and your squad to define objectives and key results which will contribute to the company mission - To Empower the Experience Economy;

  • Champion the needs of the customer above all else. This means gaining a deep understanding of the customers’ problems through various discovery techniques;

  • Make sure that your team is constantly doing the right things, and has a healthy balance of innovation, reducing technical debt, and providing maintenance and support.

We are looking for people who...

  • Have hands-on experience with B2B or B2C web and native app development;

  • Have experience in prioritising initiatives that have different impacts on the business and customers, working to achieve our overall objectives;

  • Experience taking products from 0-1 and beyond, covering discovery, experimentation, pricing strategy, go to market, optimisation techniques and scaling;

  • Love working with engineering teams, explaining the ‘why’ and working with them to define the ‘how’;

  • Are customer obsessed, displaying real empathy to bring everything back to what our customers are trying to achieve;

  • Have the confidence to challenge existing ways of working and be able to take a step back to review at a holistic level when needed;

  • Have strong communication skills, leading the product vision with strong opinions loosely held, and have the ability to build influence and credibility amongst peers. You’re just as comfortable running through an engineering plan as you are presenting high level KPIs to the exec team;

  • Use data to make decisions and can build strategies around collecting and measuring metrics that reflect the success (or failure) of initiatives;

  • Thrive in a fast moving and sometimes ambiguous environment, solving problems and getting their hands dirty

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at