Description
We’re Dojo
Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here .
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
The Role
As the Accounts Receivable Specialist, you will report into our Finance Manager and support the Accounts Receivable team by strengthening operational finance. This role is absolutely critical to ensure that our customer invoice collections are accounted for correctly on the different systems, and bad debt is managed effectively.
You will also have strong communication skills, be adaptable and be able to move seamlessly from one task to another whilst maintaining accuracy and a calm, helpful persona.This is a fast paced and changing environment, so you will need to thrive on this. Being part of the wider finance team, you’ll have good Excel skills and be mathematically proficient.
What you will do…
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Reconciliation of bank accounts by booking and allocating cash collections.
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Reconciliation of sales ledgers versus customer accounts balances across the different systems to ensure accurate and true billing.
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Highlight any discrepancies in the reconciled data to internal & external stakeholders to achieve resolution.
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Process payment refunds to customers in a timely manner.
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Manage the finance inbox by responding to any customer billing or payment queries.
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Support the team with bad debt processes by implementing controls around it.
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Understand the end to end AR process and how it impacts on the wider business.
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Other ad hoc work assigned by the Finance Manager.
What you will bring…
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Demonstrable intermediate Excel Skills. You will be comfortable working with large spreadsheets and datasets.
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Strong attention to detail.
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Proactivity with the ability to anticipate and resolve issues.
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Outstanding communication skills with the ability to build and maintain relationships with other stakeholders within the business.
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Passion and self-motivation, you’ll be a strong team player.
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Have a curious mindset.
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Willingness to work within a fast paced, scaling business.
Our values
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed .
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers .
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