Skip to main content

Marketing Operations Coordinator

  • London
  • Marketing
  • Full time
  • R-0002666

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here . 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The role

We’re looking for a Marketing Operations Coordinator to join the Dojo Marketing Team. The Marketing team connects people to the value of Dojo through customer insights, brand awareness, product positioning, and customer acquisition and retention channels. This role will support and deliver across a broad range of projects, gaining exposure to multiple marketing domains. 

What you will do… 

You will be supporting operations across all our marketing teams, including Acquisition, Retention, Insights, and Creative teams through activities including: 

Research 

  • Insight and analytics:

    • Analysis of customer feedback surveys

    • Helping with ad-hoc research projects

    • Observing customer interviews and focus-groups

    • Supporting on insight presentations

    • Collecting research on competitors, including competitor blog content and link building activities

  • Research operations:

    • Customer communications

    • Scheduling and logistics and communications

    • Management of incentive payments

    • Management of our research community

Social media

  • Monitoring:

    • Being the safeguard of our brand and ensuring our sales consultants are being compliant through weekly social media content reviews

    • Ensuring brand adherence and documenting any breaches

    • Reporting on channel performance to internal stakeholders 

  • Content:

    • Identifying new ways to grow social media followers and engagement 

    • Planning and helping create content for our social channels

    • Working with creatives to deliver social media campaigns 

Events management

  • Logistics, attendee stewardship

  • Content support

  • Handling of event merchandise

Brand custodianship  

  • Brand support

    • Update intranet with logo or colour corrections 

    • Uploading and managing content on the partner hub

    • Support designers Helps design team with  the logistics and organisation of photoshoots

    • Support designers on creating information for presentation slides

    • Manage Swag Store credits so our sales consultants can access Branded Swag

  • Internal campaign education

    • Educating our sales and internal teams on our customer communication program by creating alert systems and easily accessible campaign summaries on our employee intranet 

Channel Support

  • Build basic reports on campaign performance

  • Create, download, and upload data to create email distribution lists in Braze

  • Manage Partner Hub account access and perform demos as required

  • Manage prizing logistics for incentives, giveaways, and promotions

What will you bring…

  • Broad marketing knowledge from a degree, program, or relevant experience  

  • Clear communication and organisational skills 

  • Ability to juggle multiple challenging priorities while remaining details-focused

  • An action-oriented mindset with the ability to follow through

  • Comfort with basic reporting and analysis

  • Curiosity and hunger to learn

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed . 

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers . 

#LI-Hybrid