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Customer Onboarding Consultant

  • Bristol / London
  • Operations
  • Full time
  • R-0002599

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here . 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The Role

We want our customers to love us. As a Customer Onboarding Consultant, you’ll be guiding our mid-market and enterprise customers through the go-live process ensuring that they are set up for success and pre-empting issues from surfacing in the future.  

You’ll set up our mid-market and enterprise customers for success with a passion for going the extra mile for our customers. You’ll understand and proactively anticipate the customer's needs, making sure that every detail is taken care of so their onboarding experience with Dojo is flawless. 

What you will do…

  • Go to our customer’s site or remotely guide them through the installation process ensuring the set up is optimised for customer needs

  • Train our customers on how to get the most out of our product offering, explaining the features of our product to the staff

  • Work closely with our Payment Consultants, Account Managers and third party providers to efficiently onboard our customers

  • Customise products if needed

  • Guide customers through support materials, as well as compliance and billing processes 

  • Set up reporting tools for customers 

  • Understand any other needs customers may have at onboarding and feed this back into the business

What you will bring...

  • Experience within a customer facing environment, ideally in an onboarding focused role

  • Exposure to environments where you explained products to customers is a plus

  • A natural ability to explain and provide instructions in a clear and concise manner 

  • The ability and desire to learn new things, fast

  • Excellent communication skills, with the ability to adapt your approach to various audiences 

  • Exceptional problem solving capabilities, you’ll be great at thinking on your feet 

  • A consultative approach to dealing with customers

  • Willingness to go the extra mile and ability to work in a fast-paced, multi-task environment

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed . 

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers . 

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