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Communications & Engagement Executive

  • London
  • Marketing
  • Full time
  • R-0002747

Description

We’re Dojo

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here . 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

The role

Dojo’s record-breaking growth has been driven by the success of three key distribution channels: Digital, a team of 500+ Field Sellers and through a network of 600+ technology and industry partnerships. As Partner Communications & Engagement Executive at Dojo, your main focus will be to create and execute partner communications programs and events that build brand advocacy and drive engagement across our partner ecosystem. You will execute a broad range of communications and projects including webinars, newsletters, community updates on our Partner Hub, as well as engagement events. Reporting into the Partner Marketing Manager, you will work closely with the Partnerships, and Marketing teams, as well as the wider Growth organisation, to enhance partner satisfaction, maintain engagement with a growing partner community and position Dojo as a provider of choice.

What you will do...

  • Develop and execute an external partner communications program that creates a steady drumbeat of newsletters, thought leadership content, product announcements, and other updates to keep partners informed and engaged

  • Collaborate with internal stakeholders to ensure all communications and events are managed end-to-end, from briefing content creation to managing logistics to post-event follow-up

  • Implement process and run quarterly partner NPS, working alongside Insights and Brand teams to facilitate partner 

  • Drive product updates/communications, launch education & FAQ’s etc to ensure partners are connected with the latest product developments

  • Build out effective communication to our partners and improve their engagement throughout the partner lifecycle

  • Execute engagement events, such as workshops and roundtables, to enhance partner satisfaction and increase brand advocacy

  • Monitor and report on the success of partner communications and engagement initiatives, using data and insights to optimise future programs

  • Support with service & incident communications on an as-needed basis

What you will bring...

  • Previous experience working in corporate or external communications at a high-growth, disruptive startup or other fast-paced working environment 

  • Creativity & a keen desire to test and learn new tactics and initiatives

  • Resilience and adaptability in rapidly-changing circumstances

  • Strong project management skills, with the ability to manage multiple projects simultaneously and prioritise effectively

  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with partners and internal stakeholders

  • Analytical mindset and the ability to use data and insights to make informed decisions

  • Familiarity with marketing channels and tactics, including email, social media, content marketing, and webinars

  • Experience with marketing automation tools and CRM platforms is a plus

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed . 

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. 

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. 

Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers . 

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