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Compliance Monitoring Manager

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

As a Compliance Monitoring Manager in the 2nd Line Legal & Compliance team you will drive all things assurance and monitoring across the business, help key business units maintain our overall company policies, and lead on assisting var ous business areas on understanding and embedding regulatory requirements.

We’re looking for a generalist compliance professional to join our fast-paced, growing payments financial technology company. You will hit the ground running from the start, and so we look for people who relish that kind of challenge and pace in helping the business.

We’re a close-knit team and pride ourselves on a culture of communication and transparency. We invite people of all backgrounds to apply.

What you will do ...

  • Review, develop and embed collaborative compliance oversight and assurance, particularly around internal processes and procedures

  • Execution and delivery of the annual Compliance Monitoring Plan.

  • Execute in line with the Compliance Monitoring Framework and Procedures all assigned reviews in a timely and thorough manner.

  • Maintain open channels of communication with relevant stakeholders on progress and any initial finds to avoid surprises.

  • Agree remediation and action plans to close off any gaps identified.

  • Report on levels of assurance and any issues arising from monitoring activity.

  • Maintain and keep track of all remediation and recommendations following assurance work.

  • Share experiences with the team, providing support and guidance where possible.

  • Seek to improve assurance systems and controls to align the business trajectory and growth.

What you will bring ...

  • You'll be a mid-level compliance generalist, wanting to step-up and drive forward the assurance arm of the Compliance team, with background and experience in financial services - particularly payments and financial technology

  • An ability to apply FCA regulations in a way that is user-friendly for a varied audience, and how to seek early engagement for compliance initiatives and programmes.

  • Experience of working in a compliance team in a start-up/scale-up environment is welcomed, as is exposure you’ve had to authorisation in different jurisdictions.

  • Interest in working with an e-money and payments/Open Banking business, ideally one focused on merchant acquiring, and an enthusiasm for innovation in technology.

  • A team player with great people skills and a good sense of humour who can effectively and efficiently collaborate, building relationships with colleagues throughout the business.

  • An analytical mind able to “see” the complexities of procedures and regulations but then simplify issues for others.

  • A pragmatic, commercial and creative approach to problem solving and decision-making.

  • Highest standards of ethics and professional integrity

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .