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Marketing Operations Manager

  • London
  • Marketing
  • Full time
  • R-0003068

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

Dojo is about to embark on its next major growth moment. With the upcoming launch of new global markets, product lines and audience segments, our growing Marketing department is in need of a  Marketing Operations Manager to set us up for success. 

The scope is broad, so to be successful you’ll need strong analytical skills combined with emotional intelligence so you can identify and prioritise opportunities that will deliver the most impact on marketing performance. It’s a dynamic and hands-on role, where you’ll get the opportunity to work with a wide variety of teams and disciplines to deliver major campaigns and transformation initiatives. To be successful, you’ll need a high sense of accountability and a passion for bringing people together to deliver tangible impact on Dojo’s growth, whilst improving team culture. 

What you’ll do: 

  • Identify, design, and document scalable processes that enable the marketing team to be more efficient and aligned across the department

  • Manage the overall planning and project management of integrated marketing campaigns and go-to-market efforts across channels, products and global markets

  • Coordinate with channel and campaign managers to create visibility across marketing initiatives to identify and solve risk and dependency management

  • Source and implement external tools, systems or agencies to support marketing delivery, without comprising on quality or consistency

  • Compile performance measures across teams, campaigns and initiatives into department reports that demonstrate Marketing’s wider impact on company goals and priorities

  • Develop a deep understanding of stakeholders and align teams and individuals to responsibilities and objectives, ensuring a culture of accountability, support and feedback

  • Consistently farm for problems and opportunities to improve marketing culture, performance and initiatives, including facilitating retrospectives with team members at all levels

  • Collaborate with sales, product, and senior leaders to ensure marketing efforts are aligned with overall company goals and objectives

  • Work with the Marketing Leadership team to manage change across the department  using a emotional intelligence and an understanding of effective change management. 

  • Act as a custodian of external collateral and marketing policies and guidelines, ensuring final assets are regularly recorded and reviewed for compliance

  • Implement processes that support high-quality localisation standards and evangelise best practice

What you’ll bring

  • Experience in multi-disciplinary marketing teams or agencies 

  • Experience using best-practice project management frameworks and technologies with proven ability to create and optimise internal processes 

  • Understanding of a broad range of marketing disciplines and integrated marketing communication strategies 

  • Highly collaborative and can adapt communication and engagement style to effectively influence a variety of internal and external stakeholders

  • Excellent research, analytical and problem-solving skills with an understanding of how to turn insight into action 

  • A hunger for continuous improvement, maintaining a solutions-focused mindset in ambiguous or challenging situations

  • Ability to influence and counsel senior leaders on change and culture initiatives

  • Experience in an agile and fast-paced environment with an ability to juggle multiple priorities while remaining details-focused

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .