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Business Continuity Manager

  • London
  • Risk
  • Full time
  • R-0003102

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role

Resiliency and recovery is an integral part of ensuring Dojo can withstand unplanned events and is able to proactively and effectively recover from situations which may adversely impact our business and customers. Dojo is seeking an experienced Business Continuity Manager to support with expanding and enhancing our BCP strategy to future proof our business as we grow and scale and help us minimise potential impacts to our customers and colleagues. As Dojo’s Business Continuity Manager, you will work cross functionally to support the business with key process identification, continuity assessments, scenario exercises and enhancing our resiliency. 


What you will do...

  • Leading the group’s Business Continuity & Recovery strategy

  • Maintaining the group’s BCP framework and plan, ensuring protocols remain relevant and in line with expected standards  

  • Gathering and analysing BIA data

  • Ensure BC compliance with all relevant regulations 

  • Conducting regular BCP scenario exercises, in line with testing plans, across critical functions with key stakeholders to assess response and recovery

  • Identifying gaps and recommending improvements to enhance BC protocols

  • Maintaining the Crisis Management Framework and carrying out crisis exercises with the Executive team

  • Working closely with Disaster Recovery leads, ensuring recovery plans align to the overarching BC framework and strategy 

  • Monitoring and reporting on action plans

  • Reporting outcomes and key metrics to relevant stakeholders and forums, including Group Risk Committee

  • Leading BCP education and training where relevant across the business 


What you will bring…

  • Proven experience in a Business Continuity management role

  • MBCI or equivalent qualification (desirable) 

  • Experience in developing enterprise-wide Business Continuity & Recovery strategies

  • Experience in implementing BCPs and monitoring resiliency preparedness, including the running of scenario exercises 

  • Experience in running Crisis Management exercises at an Executive level

  • Ability to educate and provide relevant training to stakeholders with business continuity responsibilities 

  • Strong relationship management skills with proven ability to influence, guide and escalate where appropriate

  • Strong report writing skills for senior management and Exec audiences 

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at . Learn more about Life at Dojo on LinkedIn and Instagram .