Creating a more diverse, equitable and inclusive Dojo
Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.
We’re looking for an experienced, French speaking Customer Service Team Manager to join our growing team. With international expansion just around the corner, this is a unique chance to be at the forefront of this exciting venture.
You’ll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work. We’re passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy you’ll be someone who is comfortable delivering messages in often ambiguous circumstances and capable of operating in a fast-paced growth environment.
We reward our Team Managers with top of market rate packages of up to £36,000 salary plus the opportunity to earn up to £5,000/year bonus based on individual and your team’s performance.
What you will do….
Nurture and develop a team of 10 talented Customer Service Advisors.
Participate in the recruitment, induction, and development of staff.
Build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience.
Suggest and support on process improvements/new initiatives across the department (and other departments) and facilitate team implementation where required.
Measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers.
Ensure FCA and other regulatory and business standards are met.
What you will bring...
Solid background in a similar leadership role, ideally in a fast paced contact centre environment
The ability to inspire and nurture employees to achieve their potential, with proven experience of developing a team
Passion and self-motivation, you’ll love to work as part of a high performing team.
Proactivity with the ability to anticipate and resolve issues, as well as demonstrate your impact
The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers
A real desire to be the best and offer market leading service.
Outstanding communication skills, with the ability to build great relationships with customers and stakeholders across the business
We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
At Dojo, we’re curious . We have an insatiable desire to learn and innovate. And we’re relentless . We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Our way of working
Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.